Frequently Asked Questions

Rental

On this page, you can see in 6 steps exactly how a rental process with us would work.

We rent our rooms to students, apprentices and young professionals. In the application process, we ask for various data and documents about you to check your suitability. A suitable proof of income is always necessary.

The fastest way is to decide immediately for a specific room on our website and proceed with the direct rental without first wanting to arrange a viewing. You are guaranteed to receive the apartment clean, tidy, and fully functional. But a prior viewing is of course no problem.

If you then submit your data completely and correctly, we can create the rental agreement immediately after successful verification and send it to you by email.

Otherwise, we are always available for questions or uncertainties, gladly advise you on the conditions of the various rooms/apartments, and accompany you during the rental process. Just ask us!

No, that is not possible. At no time can we guarantee you a specific shared apartment room. Even if you have arranged a viewing appointment in a few days, someone else could rent the room directly in the meantime.

There is a small exception: After we have sent you the rental agreement and all further instructions by email, we usually reserve the room for you for a period of 3 days. This gives you enough time to complete the next steps. After this period has expired without success, we must assume that you are no longer interested and will allocate the room elsewhere.

Unfortunately, we cannot arrange a personal meeting with your new roommates. Our target group is young students, apprentices, and young professionals. Mainly, our tenants are male international students from all over the world. Friendly interaction, consideration, and clear rules are of great importance in all our shared apartments.

Of course, it is possible that you will meet one or more of your potential future roommates during a viewing appointment. But this would be rather coincidental. On our part, we cannot guarantee a meeting with all roommates because the organizational effort would be disproportionately high.

Of course, you will receive a landlord confirmation from us. We will hand it to you at the apartment handover.

Yes, a deposit of 750 € per room must be paid. The deposit is payable in 2 installments of 375 € each. The deposit serves as security and will be returned as soon as possible and in full after moving out, provided there are no damages, dirt, or additional service charges. The first installment is due upon signing the contract, the second installment can be paid about 1 month after moving in.

This can of course happen and simply means that our rooms are (almost) fully rented. But we regularly have rooms becoming available again. Just visit our website again in a few days or weeks!

No, all our rents and service charges as well as the deposit are calculated fairly and cannot be negotiated.

Amenities in the flat

The rooms and common areas (kitchen, bathroom, hallway) are fully furnished and fully functional. Each shared apartment includes a washing machine. Depending on the space available, this is located in the basement, kitchen, or bathroom. Depending on the apartment, there may also be a balcony/loggia, a storage basement, and/or a bicycle room available.

The room furnishings include a bed with a mattress, a wardrobe, and a desk with a chair. In exceptional cases, additional furniture is included.

Blankets, pillows, and bed linen are not provided by us.

The kitchen equipment includes a stove, oven, refrigerator, sink, and cabinets with storage space. The storage space may be used equally by the residents. Depending on the apartment, there may also be a microwave, dishwasher, and additional furnishings. The communal furnishings provided by us may be used equally by the residents.

Dishes, cutlery, etc., are not provided by us.

The bathroom equipment includes a toilet, a shower and/or bathtub, a sink with a mirror, and storage space or cabinets. The storage space may be used equally by the residents. The communal furnishings provided by us may be used equally by the residents.

A hairdryer or towels, etc., are not provided by us.

In principle, you are free to change the position of the furniture in your room or add new furnishings. Please note that you must return the apartment and room exactly as you received them when you moved in. Otherwise, additional costs may arise.

We strongly advise against dismantling/disposing of existing furniture or damaging the walls, such as by mounting a TV or pictures on the wall. Additionally, it is not advisable to put stickers on walls or furniture that cannot be easily and completely removed.

For changes in the common areas, you need our approval.

Yes, all our shared apartments have internet. However, it is not included in the rent and must be organized by the residents themselves. With a monthly cost contribution of about 5 to 15 € (depending on the size of the shared apartment and the internet contract), you can share the existing internet access after consulting with the contract holder. Or you can arrange your own internet access.

The legally mandated broadcasting fee for public broadcasting services, currently 18.36 € per month, is not covered by the landlord and must be paid by the tenants themselves. You should share the costs with your roommates, as the broadcasting fee only needs to be paid once per apartment. This means a monthly cost contribution of about 4 to 9 € (depending on the size of the shared apartment).

Shared flat life

The common areas include all rooms except for the individual respective rooms. Each tenant is entitled to a share of space and storage in the common areas as well as the use of communal furnishings (e.g., washing machine). The division and use are managed independently within the community, unless otherwise specified or indicated.

No, smoking is not permitted anywhere within the apartment. The inconvenience to other and regularly changing roommates is not acceptable. Additionally, smoke causes long-term damage (e.g., yellowed walls) to the rental property, for which the perpetrator must bear the financial responsibility.

If the apartment has a balcony/loggia, smoking is allowed there, as long as no roommate or neighbor is disturbed.

No, larger pets such as dogs, cats, etc., are generally not allowed because you are living in a shared apartment with other and regularly changing residents. Exceptions to this ban are small pets such as hamsters, fish, rabbits, guinea pigs, or budgies. Any inconvenience to your roommates and any damage to the apartment must be avoided in any case.

We, as the landlord, organize the shared apartment without interfering in any way with the shared living life. It is solely up to the individual tenants to decide how they interact with the other roommates. Fortunately, there is usually a friendly relationship among the residents in our shared apartments.

As the landlord, we are only responsible for the functionality, cleanliness, and full rental of the shared apartment and are always available to the residents as a contact person.

It is normal and can certainly happen that disagreements arise, for example, about who is responsible for cleaning this week or whose items are left in the hallway and not put away. Such minor disputes should be resolved among the residents themselves.

In matters of tenancy law (e.g., disturbance of domestic peace, noise nuisance), which do not seem to find a resolution, we as the landlord are of course your contact person.

Tenancy

Please send us a damage report about the damage or discovered defect through this page.

No, generally, the tenants of the apartment are responsible for cleaning and maintaining the apartment. We provide a free professional deep cleaning of the apartment before each new move-in. After that, the residents are responsible for keeping the apartment clean and tidy. We do not provide regular cleaning, except for the deep cleaning during tenant changes.

You are contractually obligated to transfer your rent payment by the 3rd business day of the month. The same applies to any outstanding security deposit installments. If you do not meet your payment obligations on time, additional reminder fees will be incurred. The bank account is the same as for the first security deposit installment. You can find it in your contract.

You want to switch rooms with a person who is also our tenant? Then please contact us. Please note that it is forbidden to switch rooms (even within a shared apartment) without the express permission of the landlord.

There are various reasons why someone might want to sublet their room. This is generally possible. However, please note that subletting must always be temporary and that you, as the contract partner, are continuously responsible for rent payment and the condition of your room and the common areas. You also need express permission from us as the landlord. Not every proposed subtenant meets the necessary requirements. Please contact us before handing over keys to third parties!

Termination and move-out

There is a contractual three-month notice period. Legally, the tenant is required to submit their termination in written form with a handwritten signature, either by post (Büro Frank Gräve, Weingarten 9, 59069 Hamm) or as a PDF via email (mail@graeve-wohnen.de). The letter must reach us by the 3rd business day of a month for that month to count towards the notice period. If your termination letter does not meet the legal requirements, it is legally ineffective.

You can use this form. This is a sample termination for voluntary use by our tenants. This document, if correctly filled out, will be accepted by us as a valid termination. Our tenants are not obligated to use this sample termination. No legal liability is assumed.

Legally, it is not possible to simply withdraw a termination. Please contact us if you have this wish. Depending on whether there is already a new tenant or not, we will let you know how we can proceed.

Normally not, you do not have a legal right to move out earlier. However, we understand that life sometimes presents challenges and we need to be very flexible in today’s world.

Therefore, please contact us in this case and we will be happy to advise you on how we could terminate the tenancy earlier with the help of a new tenant provided by you.

Of course, it would also be an option for you to continue paying your rent until the end of the notice period but return the apartment to us beforehand.

Important: The written termination with an initial three-month notice period is always fundamentally necessary!

Your deposit will be returned to you as quickly as possible after you move out, in two equal installments.

You will receive the first installment about 4 weeks after the end of the contract. If damages or dirt are found for which you can be legally held responsible, the resulting costs will be deducted from the first installment.

You will receive the second installment approximately 1 to 12 months after the end of the contract. If an additional payment amount is found in the utility bill for your tenancy, this will be deducted from the second installment.

Depending on the timing of your move-out and the current status of the annual billing cycle, the payment of the second installment may be correspondingly shorter (at least 1 month) or longer (maximum 12 months). We can only create the utility bill for your tenancy once we have received all relevant bills for heating, water, electricity, and operating costs from energy suppliers, authorities, and property management.

If you are still expecting mail at your former address, it is best to request a forwarding order (Nachsendeauftrag). The costs are relatively low, and you will reliably receive your mail at your new address. On the day of your move-out or shortly thereafter, we will remove your name tags from the mailbox and doorbell.

Service charge settlement

Service charges are all costs in addition to the basic rent (also known as cold rent) for the pure living space. These costs include the operating costs for the building, such as general electricity, street cleaning, rubbish collection, drainage, caretaker, taxes, insurance, etc. It is regulated by law in the Operating Costs Ordinance which costs can be passed on to tenants as operating costs.

Electricity, gas and (hot) water are also included in our service charges. In our shared flats, the supply is provided by us as the landlord.

You pay an advance payment each month for the ancillary costs, which is included in your total rent.

As a tenant, you will receive a statement of service charges once a year. Your monthly advance payments for service charges are compared with the actual service charges incurred. This results in a credit balance or additional payment amount for you.

It is not possible to say exactly what service charges will be incurred. On the one hand, for example waste disposal charges could change and on the other hand there are consumption-based service charges such as electricity, gas and (hot) water, the amount of which depends solely on the tenant’s consumption.

Based on average energy consumption and empirical values, we will set your service charges at the beginning of the tenancy in such a way that you should not have to pay a high credit balance or a high additional payment. If you behave normally and save energy, there should be no difference.

Yes, you can at least actively influence the amount of consumption-related ancillary costs, including electricity, gas and (hot) water, through your behaviour. If you behave in an energy-saving manner, you will not have to worry about additional payments. As a tenant in a shared flat, however, you are always dependent on your flatmates and should coordinate your energy-saving behaviour together. Strictly separate recording of individual energy consumption is not technically possible.

For example, you can make sure that nobody takes excessively long hot showers every day, as this significantly increases hot water consumption. Excessive heating is also one of the main causes of high additional payments and rising service charges. You can also make sure that no one opens the windows for more than a few minutes in winter, as otherwise the heating system will have to heat up against the cold air coming in. There are many tips for saving energy on the Internet.

The energy consumption and various cost items for the utility bill are determined by various bodies such as authorities, energy suppliers and property management companies and provided to us (often with a significant time delay) or invoiced to us.

Once we have received all the necessary data, we collate it and use it to calculate whether you will receive an additional payment or a credit note. This process is time-consuming and takes place once a year. If you move out at an unfavourable time, you may have to wait up to 12 months for the second part of your deposit repayment. This is because we retain part of the deposit after you move out in case you have to pay additional service charges.

Any more questions?

+49 157 32955744